ConSerIC Accountants wants customers to have a clear understanding of how returns, replacements, and refunds are handled for purchases made through our ecommerce store. This policy outlines the general process and conditions that may apply.
For case-specific help before or after placing an order, customers should contact support at [email protected].
Items may be eligible for return only if they are received in a damaged condition, are defective, or if the wrong item was delivered. To be considered for a return, the item should generally be unused, in the same condition as received, and returned with original packaging, tags, accessories, and proof of purchase where applicable.
Return requests should be made within a reasonable time after delivery. Prompt reporting helps us review the issue and provide instructions more efficiently.
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at [email protected]. We may ask for supporting details such as your order number, description of the issue, and photos of the item and packaging so that we can assess the claim.
Once reviewed, we may offer a replacement, exchange, store credit, partial refund, or full refund depending on the nature of the issue and stock availability.
Certain items may not be eligible for return or refund unless they are defective or incorrectly supplied. Depending on the nature of products sold, this may include:
If you are unsure whether a specific item is returnable, please contact support before making a purchase.
Customers should not send items back without contacting support first. To request a return or refund, please email [email protected] with relevant order details and the reason for the request. If your request is accepted for review, we will provide next steps, which may include return instructions.
Unauthorized returns or returns sent without prior communication may be delayed, refused, or deemed ineligible.
Returned items may be inspected after they are received. Approval of a refund, replacement, or exchange depends on verification of the reported issue and compliance with this policy. If a returned item is found to be used beyond reasonable inspection, damaged by misuse, incomplete, or different from the claimed issue, the request may be refused or adjusted.
If a refund is approved, it will generally be processed to the original payment method where possible. In some cases, another suitable method may be used by agreement. Refund timing may vary depending on the payment provider, bank processing, and the nature of the order.
Original shipping fees, handling charges, payment processing fees, or non-refundable service costs may not be refundable unless the return is due to our error or a confirmed defective or wrong item.
If you want to exchange an eligible item, please contact us first to confirm availability. Exchanges are usually possible only for defective, damaged, or incorrectly delivered items, or in other situations approved by our support team.
If the return is due to our mistake, such as a wrong item or a verified defective product, we may arrange or cover reasonable return shipping as appropriate. If the return is requested for another approved reason, the customer may be responsible for return shipping costs unless otherwise agreed.
We recommend using a trackable shipping method where appropriate, as we cannot guarantee receipt of returned items that are lost in transit.
We aim to review return and refund requests within a reasonable time after receiving complete information. Processing time may depend on response speed, product type, inspection needs, stock availability, and payment channel timelines.
If you wish to cancel an order, please contact us as soon as possible. Orders that have not yet been processed or dispatched may sometimes be cancelled. Once an order has been shipped, delivered, accessed, or fulfilled, cancellation may not be possible and the matter will be handled under the return and refund conditions above.
For support with returns, exchanges, damaged items, or refund status, please contact ConSerIC Accountants at [email protected]. For case-specific help, customers should contact support directly with their order details.
